Customer Service

Do my Stars expire?

Your Stars will remain on your account as long as you have any activity in the past two years. However, if you do not qualify for the Gold level again by your anniversary date (the date you qualified for the Gold level), you will revert to the Green level and lose all your Stars. If you earn 30 Stars again within 12 months you'll move from Green right back to Gold. The same is true for Green-level customers. If you do not qualify for the Green level again by your anniversary date (the date you reached Green level), you will revert to the Welcome level and lose all your Stars. If you earn 5 Stars again within 12 months you'll move from Welcome back to Green.
Was this answer helpful?
Please tell us how we can make this answer more useful.
Note: Submissions will not receive a response. If you would like a response, go to our Contact Us page instead.